Returns

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or wrong item received.
  • The item must be unused, unopened, and in its original packaging.
  • Return must be requested within 7 days of receiving the order.

Products that are used, damaged by the customer, or missing original packaging will not be eligible for return or refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless damaged on arrival:

  • Personal protection items
  • Safety pads, guards, hygiene products
  • Items that come in direct contact with the body

Please contact us immediately if your order arrives damaged.

3. Return Process

If your item qualifies for return:

  1. Email us at sports@gng-group.co.uk or WhatsApp us at 01924 950 300 within 7 days of delivery.
  2. Provide your Order Number, photos/video of the product, and reason for return.
  3. Our support team will verify and approve your return (if eligible).
  4. We will arrange a pickup or ask you to ship the product back to our warehouse.

Do not send items back without approval, as they will not be accepted.

4. Refund Process

Once the returned product is received and inspected:

  • Refund will be issued to your original method of payment or store credit/wallet, as per your choice.
  • Refund processing time: 5–10 business days after the product passes inspection.
  • Shipping charges are non-refundable.

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

5. Exchange Policy

We offer exchanges only for:

  • Wrong product shipped
  • Damaged/defective product

Exchanges are subject to availability of stock.

If the product is not available, you may choose a refund or store credit.

6. Order Cancellations

  • Orders can be cancelled within 2 hours of placing the order.
  • Once the order is processed or shipped, it cannot be cancelled.

If your order is already shipped, please refuse delivery if you do not wish to receive it.

7. Incorrect Address / Failed Delivery

If delivery fails due to:

  • Incorrect address
  • Wrong phone number
  • Customer not available

The order will be returned to us.
Re-shipping will require an additional delivery fee.

Refunds will exclude the shipping cost if the customer is responsible for the failed delivery.