Delivery
Orders delivered to England and Wales qualify for free delivery when the order value exceeds £149.99. For orders below this amount, a standard delivery charge of £14.95 will apply.
Due to our products weight and size, all deliveries to Scotland are subject to an additional £49.95 surcharge, regardless of order value. For larger orders, please contact before placing.
For offshore locations, including Ireland, Northern Ireland and other UK offshore areas, delivery is not automatically calculated. Customers will need to enquire for a bespoke delivery quotation before placing an order, please call us for a delivery cost on 01924 847 324 or email sports@gng-group.co.uk
1. Order Processing Time
- All orders are processed and dispatched within 3–5 business days (excluding weekends and public holidays) after payment confirmation.
- During peak periods (festivals, sales, high demand) or due to unforeseeable delays, dispatch may take a little longer. We’ll notify you if there’s any delay.
2. Shipping Methods & Delivery Estimates
| Shipping Method | Delivery Time (after dispatch) | |
|---|---|---|
| Standard Domestic Shipping | 3 – 7 business days | |
| Express / Priority Shipping (if available) | 1 – 3 business days | |
* Shipping cost will be calculated at checkout based on destination pincode, order size/weight and shipping method chosen.
3. Shipping Restrictions & Important Notes
- We do not deliver to P.O. Box addresses or “general delivery” / “poste restante” addresses.
- Please ensure the shipping address and contact number provided during checkout are correct. We are not responsible for mis-delivery due to incorrect address or wrong contact details.
- If you are unavailable at the time of delivery, the courier may leave a calling card or attempt re-delivery as per their policy — please coordinate with them.
4. Order Confirmation & Tracking
Once your order is dispatched, you will receive a confirmation email (or SMS/WhatsApp if opted) containing a tracking number / consignment ID.
You can track your order status on the courier’s website or tracking portal using that number.
If you don’t receive tracking details within 48 hours of dispatch, please contact us at sports@gng-group.co.uk
5. Delivery & Inspection
- Upon delivery, please inspect the package in front of the courier delivery person.
- If you notice any damage to the parcel (torn packaging, signs of tampering, broken seal, etc.), you may refuse to accept the shipment and contact us immediately.
- Once accepted and signed, we consider the order as delivered and accepted by you.
6. Returns, Exchanges & Cancellations
- For information about returns, exchange or order cancellation — please see our Returns & Refund Policy page.
- Note: Return / exchange requests are subject to the conditions mentioned in that policy.
7. Customer Support & Contact Information
If you have any questions or need help with your delivery — tracking, delays, incorrect address, etc. — feel free to contact us at:
- Email: sports@gng-group.co.uk
- Phone : 01924 950300
- Please mention your Order Number when contacting us so we can assist you quickly.